Customer complaints handling process in Eskom Mpumalanga

Kindly find attached the Eskom Mpumalanga complaint handling process for customers. This process explains how to report faults or complaints, how to escalate matters to the provincial customer relations managers, the executive management and also to national executive management if it’s not resolved to the customer’s satisfaction. This escalation process is by far the best and most effective method in resolving any outstanding matters.

You can also find it on the Eskom Website: https://www.eskom.co.za/CustomerCare/CustomerServiceInformation/Pages/ComplaintHandling.aspx