Participate in Mbombela’s Citizen Satisfaction Survey
City of Mbombela’s Citizen Satisfaction Survey for Businesses
The City of Mbombela invites you to participate in this survey titled: Examining the Satisfaction of the Rate Paying Business Community with Service Delivery in the City of Mbombela, Mpumalanga Province. The rate paying business community is considered as a key stakeholder in matters relating to local government, primarily for its contribution in the municipality’s revenue as well as in promoting Local Economic Development to adress amongst other issues, the triple challenges of unemployment, poverty and crime. Hence ensuring a conducive business environment is crucial.
The aim of this survey is to establish the level of satisfaction with the basic services received from the municipality from the perspective of the rate paying business community, in order to identify areas of strength to ensure sustainabilty, whilst in case of identifed areas of weakness, measures for service delivery improvement be established. The survey carries no potential risks that may affect you personally, your business or your relationship with the municipality. Furthermore, there are no personal or material benefits associated with this survey. However, the outcome of the study may yield immediate or long-term benefits regarding the quality of service rendered by the municipality, which can translate to a viable business environment, improved local economic development with resultant quality of life for the entire community.
Your participation in this survey is solely voluntary. You can refuse or withdraw your participation at any time without providing any reason for your decision. Should you decide to participate in this survey, you are kindly requested to sign the attached consent form and e-mail back to css.2024@mbombela.gov.za. Kindly note that the survey questionnaire will take approximately 30 – 45 minutes of your time. The completed questionnaires will be kept strictly confidential and anonimity will also be ensured in reporting and the publication of the survey results.
